A six-module training programme for middle managers and team leaders. Builds practical skills for working across cultures — without theory overload.
The Netherlands is one of the most internationally connected working environments in Europe. Rotterdam alone is home to more than 170 nationalities. For any organisation doing business across Europe, the Middle East, Asia, or Africa, the ability to lead and communicate across cultures has moved from "nice to have" to "competitive necessity."
Research shows that companies in the top quartile for ethnic and gender diversity are 39% more likely to outperform their peers financially. Also, organisations with inclusive cultures are twice as likely to meet financial targets and six times more likely to be innovative. The data is clear. What's harder is building the day-to-day skills that turn diversity into performance.
This programme is built for the managers who do that work — not as theory, but as practice.
After completing the programme, participants will:
The programme is built as a complete arc — from the business case for diversity to the personal commitments each participant takes back to their team. Every module includes practical exercises, real workplace scenarios, and a takeaway participants can use the next day.
Build the commercial case for diversity, with credible data and a memorable opening that sets the tone for the day.
Recognise the four biases that show up at work, and learn three practical inclusion behaviours that change team dynamics.
Use cultural frameworks as starting hypotheses, not stereotypes. Apply the SCAN method to real situations.
Move past surface-level communication advice. Practise the conversations that actually go wrong — through guided role-play.
Apply the Manager's 3-Touch Model — three structured conversations in the first 12 weeks that decide whether an international hire stays.
Translate the day into one specific behavioural change each participant commits to making within two weeks.
The complete six-module programme — the recommended format for organisations serious about building intercultural capability across their management layer.
A focused version covering Modules 1, 2, and 3 — the foundational session for teams beginning their work on inclusion.
A two-hour session designed to give leadership a tangible feel for the programme before committing to wider rollout.
In-person primary. Online and hybrid available. English delivery. Group size up to 15 participants per session.
Designed by a practitioner who has been the international employee in the room — and the manager building inclusive teams.
Grounded in the realities of the Dutch workplace and the cultural dynamics managers in the Netherlands actually face.
SCAN. The 3-Touch Model. The Cultural Decoder. Tools managers can use the next morning, not just remember.
Book a 30-minute discovery call. We'll discuss your team, your context, and what the right format looks like for your organisation.
Book a discovery call